Shipping policy

At Casique, every product is crafted with care. Since most of our products are made-to-order, we take a little extra time to ensure quality before dispatch. Please read our shipping details carefully before placing an order.

1. Dispatch Time

Orders are generally dispatched within 3–5 business days after confirmation.
In rare cases (public holidays, weather disruptions, factory issues, or unforeseen delays), dispatch may take up to 10–14 business days.
You will be notified in case of any significant delay.

2. Delivery Timeline

Once shipped, delivery usually takes 2–6 business days depending on the location.
In case of courier delays, delivery may extend up to 9 business days.
Please note: Delivery timelines are estimates provided by our shipping partners (Shiprocket/Delhivery) and may vary.

3. Shipping Partners

We use Shiprocket/Delhivery as our official shipping partners.
Once your order is dispatched, you will automatically receive a tracking link via SMS on the phone number provided at checkout.

4. Delivery Process

Delivery agents will always ask for an OTP before handing over the parcel.
Please ensure that the correct phone number and address are provided while placing the order. Casique is not responsible for undelivered parcels due to incorrect details.

5. Damaged / Tampered Packages

Please do not accept a parcel that appears tampered with.
At the time of delivery, if you notice damage to the outer packaging, we request you to:
1. Record a clear unboxing video (showing the parcel condition and delivery agent).
2. Refuse the delivery if severely tampered.
3. Share the video with our support team within 24 hours to raise a complaint with the shipping company.
Without proper proof (video + delivery agent present), Casique cannot be held responsible for damage claims.

6. International Shipping

Currently, we primarily ship within India. For international orders, please contact our team before placing your order.

7. Responsibility After Dispatch

Once dispatched, Casique is not liable for courier delays, loss, or damage caused during transit.
However, our team will assist you in coordinating with the shipping partner in case of issues.